Meet the teamThe staff at Christchurch Veterinary Surgery
Charlotte is the practice manager and a director at Christchurch Street after acquiring the practice with husband Shane in 2001.
She is a registered veterinary nurse, but as the business grew over the years, her role evolved from the nursing side to practice management.
Now, Charlotte works closely with all the teams at Christchurch Street and the Tuddenham Road Christchurch Referral Centre, ensuring everything runs smoothly and that you and your pets get the best possible care.
If a busy job and looking after three children isn’t enough, Charlotte enjoys baking bread and has three cats, a naughty border terrier and a spoilt Cavalier King Charles spaniel.
BVSc CertSAS MRCVS RCVS Advanced Practitioner in Small Animal Surgery
Shane graduated with First Class honours from the University of Melbourne in 1991. After working primarily in small animal practices in both Australia and England, he achieved the Royal College of Veterinary surgeons certificate in Small Animal Surgery by examination in 1997. He went on to establish Christchurch Veterinary Referrals in 2001. The referral practice burgeoned under Shane's direction and moved to its current state-of-the-art premises with CT and MRI in 2011. In 2015 Shane was in the first cohort of vets to be awarded the distinction of Advanced Practitioner in Small Animal Surgery by the RCVS.
By weight of case numbers, Shane is one of the most experienced small animal surgeons currently practising in the UK. His prowess in advanced techniques including total hip replacement in dogs and cats, spinal surgery and complicated fracture management is second to none. The success of Christchurch Veterinary Referrals is underpinned by Shane's desire to constantly improve the clinical outcomes and quality of care of his patients. Shane also regularly gives lectures to vets throughout East Anglia and presents a monthly column in the EADT Suffolk Magazine.
Tracy qualified from Glasgow University in 1993 and worked in mixed practice in Scotland before concentrating on small animals. She moved to Ipswich in 2010 and has been at Christchurch Street ever since.
Last year, she and her partner adopted a dog from the Blue Cross, a gorgeous boy who has taken over their lives - and the sofa!
Bernardo was born in Madeira island, Portugal and graduated from Porto University in 2018. Since then he has worked with a few practices in East Anglia and has joined our team in 2023. His main areas of interest are surgery and orthopaedics and he is looking forward to developing his skills in these areas even further.
In his free time Bernardo enjoys spending time with his wife and newborn baby and their cat Apollo and dog Snickers.
Being from an island in the Atlantic, he has always enjoyed any sea related activities. He is an experienced sailor and has recently become a certified scuba-diver and is always very keen on travelling to new places for it.
Head Veterinary Nurse
Abby is our Head Veterinary Nurse. She has been working in the veterinary industry for 5 years and joined us back in March 2022. Abby has a certificate in Feline Nursing. She uses the knowledge she has gained from this to provide a high standard of care to all cats that come in to see us. She loves making small alterations in the care of her patients and seeing big changes in their comfort and wellbeing.
Abby has a cheeky Poodle X called Max. She enjoys weightlifting in her free time and is currently learning Level 1 British Sign Language via evening classes.
Emma has been nursing for 16 years, qualifying 13 years ago. She began at a Suffolk training practice, doing college and on-the-job training, staying for a further six years after qualification.
Next, Emma joined an out-of-hours emergency service, working nights for a year before arriving at Christchurch Street. She has a shy ginger tabby cat, whom she rescued from her first practice, and a cheeky fox red Labrador called Watson.
Emmy started work in a small animal practice in 2015 and qualified in 2018. She enjoys all aspects of nursing, with a particular interest in surgical nursing.
She spends time outside of work looking after her three cats, all of whom have different personalities to keep her on her toes. She also has a Golden Retriever, who enjoys exploring the countryside with her, particularly the coastline.
Kirsty started working in animal care in 2016 and qualified as a Veterinary Nurse in 2020. She is passionate about surgical nursing and feels her position here at Christchurch Veterinary Referrals puts her qualifications and training to their full use.
She has a semi-feral rescue cat at home called Jess, who is learning very quickly how to be loved by her human admirers.
Myles joined the team in December 2021 and has a particular interest in referral and surgical nursing.
He has a boxer dog at home called Hugo and a cat called Misty. He enjoys being outside on walks in the country or spending time with friends and family.
Alethea joined the practice after qualifying as a Registered Veterinary Nurse in 2013. She has since gained a BSAVA Veterinary Nurse Merit Award in Surgical Nursing. Her role involves assisting the surgeons in theatre and with in-patient care.
Outside of work, Alethea enjoys swimming and reading and has the luxury of her sewing room at home.
After graduating with a BSc Hons degree in Veterinary Nursing in 2016 at Middlesex University, Heidi joined the Christchurch Street practice. She enjoys working with exotic species, and once worked at a practice that treated those and large animals from farms and a zoo.
She has a Chihuahua, a French bulldog, a Yorkshire terrier and a cat. Heidi enjoys scuba diving, is a trainee divemaster and volunteers in Girlguiding as a leader.
Aimee is qualified in orthopaedic and primary care practice, with more than five years of sole charge nursing experience. She is first aid trained and qualified in bereavement counselling.
Outside of work, she is kept busy with two daughters, a dog, cat, guinea pig and two fish. She enjoys family trips, the beach, swimming, cinema, art, cooking, gardening and photography.
Hayley qualified as a Registered Veterinary Nurse in 2018. She has previous work experience in first opinion/orthopaedic practices and a busy veterinary hospital. Hayley has a handsome ginger cat called Atlas, is interested in Asian culture and food, anything cat-related, and gaming with her husband.
In 2021, Hayley began studying to achieve the ISFM Certificate in Feline Nursing and is known as the Crazy Cat Nurse to all members of staff. She can often be found in the cat ward, offering fuss and treats to our feline inpatients.
A qualified veterinary nurse who gained a BSc Hons degree in animal science at Writtle College in Essex. Charlie joined Medivet training college to gain the veterinary nursing qualification after the degree.
With interest in working in the theatre and monitoring patients’ anaesthesia, Charlie enjoys spending time with patients as they recover. At home, a Goldendoodle called Freddy gets lots of walks in the country.
Jo qualified as an RVN in 2021 in first opinion practice before moving on to referrals in 2022. She has volunteered for animal rescue organisations both locally and in Sri Lanka and has a passion for high standards of animal care and welfare. Jo has four cats at home – Moti, Mahal, Nigel and Bruce and when not spending time with them she enjoys travel, bird watching and a trip to the pub with her husband.
Sophie graduated from the Royal Veterinary College with a BSc in Veterinary Nursing in 2016 and joined the team. She enjoys surgical nursing and looking after the inpatients. She also has a level 3 certificate in hydrotherapy and treats both inpatients and outpatients following their surgery.
Outside of work, Sophie enjoys walking her Labradors Winnie and Marnie in the countryside. She also keeps fit by running and is a member of Ipswich Jaffa Running club.
Kath is a Registered Veterinary Nurse with more than two decades of nursing experience. She enjoys the surgical nursing aspects of the job and caring for all the patients. At home, she looks after her daughter and a “very lively” cockapoo!
After working as a receptionist for most of her working life, Bev has settled with us at Christchurch and works as a receptionist at both the first opinion practice and Referrals. She enjoys building a relationship with customers and their pets. She enjoys her three granddaughters and gardening.
Donna is also a long-serving member of the team, having joined in 2004, working at Christchurch Street and the Referrals centre. She has a Staffie called Rio and enjoys country walks and spending time with her grandchildren.
Mary works in Christchurch Street and enjoys building a rapport with customers and their animals (customers also appreciate the continuity offered by the team). She has a beautiful German Shepherd called Millie, rescued from South Wales, and Mary enjoys League Tenpin Bowling, gardening, long walks and looking after her two grandchildren.
Julie joined the practice in 2005 as a receptionist. It’s all go at home with three dogs, a rabbit, an African grey parrot and budgies. And she has an interest in keeping tropical fish. Spare time involves looking after her granddaughter and walking the dogs.
Jane lives at home with her two daughters and her partner, their boxer dog Roxy and hamster Dumbledore.
In her spare time, Jane enjoys going on long walks with Roxy and going to a few exercise classes.
She loves meeting the clients and all of the animals that come into the surgery.
Jackie has worked in administration for over 30 years and joins the team with a wealth of experience and a keen eye for detail. At home, she has a cat called Betsie and a garden full of wild birds who never go hungry! Aside from her passion for all things furry or feathery, her spare time is spent singing in a duo with her partner and creating glass art in her home studio.