Meet the teamThe staff at Christchurch Veterinary Surgery
Charlotte is the practice manager and a director at Christchurch Street after acquiring the practice with husband Shane in 2001.
She is a registered veterinary nurse, but as the business grew over the years, her role evolved from the nursing side to practice management.
Now, Charlotte works closely with all the teams at Christchurch Street and the Tuddenham Road Christchurch Referral Centre, ensuring everything runs smoothly and that you and your pets get the best possible care.
If a busy job and looking after three children isn’t enough, Charlotte enjoys baking bread and has three cats, a naughty border terrier and a spoilt Cavalier King Charles spaniel.
BVSc CertSAS MRCVS RCVS Advanced Practitioner in Small Animal Surgery
Shane graduated with First Class honours from the University of Melbourne in 1991. After working primarily in small animal practices in both Australia and England, he achieved the Royal College of Veterinary surgeons certificate in Small Animal Surgery by examination in 1997. He went on to establish Christchurch Veterinary Referrals in 2001. The referral practice burgeoned under Shane's direction and moved to its current state-of-the-art premises with CT and MRI in 2011. In 2015 Shane was in the first cohort of vets to be awarded the distinction of Advanced Practitioner in Small Animal Surgery by the RCVS.
By weight of case numbers, Shane is one of the most experienced small animal surgeons currently practising in the UK. His prowess in advanced techniques including total hip replacement in dogs and cats, spinal surgery and complicated fracture management is second to none. The success of Christchurch Veterinary Referrals is underpinned by Shane's desire to constantly improve the clinical outcomes and quality of care of his patients. Shane also regularly gives lectures to vets throughout East Anglia and presents a monthly column in the EADT Suffolk Magazine.
Tracy qualified from Glasgow University in 1993 and worked in mixed practice in Scotland before concentrating on small animals. She moved to Ipswich in 2010 and has been at Christchurch Street ever since.
Last year, she and her partner adopted a dog from the Blue Cross, a gorgeous boy who has taken over their lives - and the sofa!
Liz has worked mainly in small animal practice since 2005 when she qualified as a vet from Cambridge. She joined the Christchurch Street vets team in 2016 and has always enjoyed the variety of work. She is currently studying for advanced practitioner status specialising in internal medicine.
At home, there is working cocker spaniel, Beau, who keeps everyone on their toes.
Emma has been nursing for 16 years, qualifying 13 years ago. She began at a Suffolk training practice, doing college and on-the-job training, staying for a further six years after qualification.
Next, Emma joined an out-of-hours emergency service, working nights for a year before arriving at Christchurch Street. She has a shy ginger tabby cat, whom she rescued from her first practice, and a cheeky fox red Labrador called Watson.
Alethea joined the practice after qualifying as a Registered Veterinary Nurse in 2013. She has since gained a BSAVA Veterinary Nurse Merit Award in Surgical Nursing. Her role involves assisting the surgeons in theatre and with in-patient care.
Outside of work, Alethea enjoys swimming and reading and has the luxury of her sewing room at home.
After graduating with a BSc Hons degree from the Royal Veterinary College in 2012, Ariana joined the Christchurch Street team in 2016. She has a particular interest in radiography and intensive nursing.
At home, she has a Great Dane cross, some chickens, guinea pigs and a cat.
Sophie qualified as a Registered Veterinary Nurse from the Royal Veterinary College in 2015 before graduating with a BSc degree in Veterinary Nursing in 2016, when she joined our team. She is working towards a certificate in hydrotherapy to help long-term inpatients and those who have been through orthopaedic surgery.
A keen runner, Sophie is a member of Ipswich Jaffa and has a lovable fox red Labrador called Marnie.
After graduating with a BSc Hons degree in Veterinary Nursing in 2016 at Middlesex University, Heidi joined the Christchurch Street practice. She enjoys working with exotic species, and once worked at a practice that treated those and large animals from farms and a zoo.
She has a Chihuahua, a French bulldog, a Yorkshire terrier and a cat. Heidi enjoys scuba diving, is a trainee divemaster and volunteers in Girlguiding as a leader.
Aimee is qualified in orthopaedic and primary care practice, with more than five years of sole charge nursing experience. She is first aid trained and qualified in bereavement counselling.
Outside of work, she is kept busy with two daughters, a dog, cat, guinea pig and two fish. She enjoys family trips, the beach, swimming, cinema, art, cooking, gardening and photography.
Hayley wanted to be a Registered Veterinary Nurse since she was ten and qualified in 2018. She has previous work experience in first opinion/orthopaedic practices and a busy veterinary hospital.
She has a rescue cat called Pumpkin, is interested in Asian culture and food, cosplaying and creating outfits, and gaming with her husband.
Hannah is a qualified veterinary nurse, graduating from Harper Adams University in Shropshire. Her main role is monitoring anaesthetics, opening surgical instruments during operations and caring for inpatients.
She and her boyfriend have three snakes called Scratching, Gus and Ziggy, and a bearded dragon called Puff.
Rachel qualified from Middlesex University in 2017 with a first-class BSc Hons degree. She is studying towards a Certificate in Anaesthesia and has previous experience in a busy first opinion and orthopaedic practice. She loves that every day of the job is different.
Known as the crazy rabbit lady, Rachel has two rescue bunnies of her own, and adores anything rabbit related.
A qualified veterinary nurse who gained a BSc Hons degree in animal science at Writtle College in Essex. Charlie joined Medivet training college to gain the veterinary nursing qualification after the degree.
With interest in working in the theatre and monitoring patients’ anaesthesia, Charlie enjoys spending time with patients as they recover. At home, a Goldendoodle called Freddy gets lots of walks in the country.
Reception Team Manager
Rita has been with us since 2002 and manages the reception team. She has a real empathy with owners and their pets – at home, she has five Chihuahuas of her own.
Donna is also a long-serving member of the team, having joined in 2004, working at Christchurch Street and the Referrals centre. She has a Staffie called Rio and enjoys country walks and spending time with her grandchildren.
After working as a receptionist for most of her working life, Bev has settled with us at Christchurch and works as a receptionist at both the first opinion practice and Referrals. She enjoys building a relationship with customers and their pets. She enjoys her three granddaughters and gardening.
Mary works in Christchurch Street and enjoys building a rapport with customers and their animals (customers also appreciate the continuity offered by the team). She has a beautiful German Shepherd called Millie, rescued from South Wales, and Mary enjoys League Tenpin Bowling, gardening, long walks and looking after her two grandchildren.
Julie joined the practice in 2005 as a receptionist. It’s all go at home with three dogs, a rabbit, an African grey parrot and budgies. And she has an interest in keeping tropical fish. Spare time involves looking after her granddaughter and walking the dogs.
Jackie has worked in administration for over 30 years and joins the team with a wealth of experience and a keen eye for detail. At home, she has a cat called Betsie and a garden full of wild birds who never go hungry! Aside from her passion for all things furry or feathery, her spare time is spent singing in a duo with her partner and creating glass art in her home studio.